Website AuditBoard
AuditBoard
Virtual Support – United States – Work From Home
About Us
AuditBoard has achieved over $200M in ARR and is experiencing rapid growth, solidifying our position as the premier audit, risk, and compliance platform available. Trusted by over 40% of the Fortune 500, including 6 of the Fortune 10, our award-winning technology empowers businesses with clarity and agility. Our customers rave about us, with top ratings on G2.com and Gartner Peer Insights.
At AuditBoard, we foster innovation and take pride in our accomplishments. Each day, we strive to find new ways to support our customers and contribute to our company and communities. We believe in collaboration and breaking barriers to deliver the most beloved audit, risk, and compliance platform. This dedication has earned us recognition as one of the 500 fastest-growing tech companies in North America for the fourth consecutive year, as ranked by Deloitte.
Key Responsibilities:
We seek positive, self-motivated professionals with customer support experience and a passion for technology and innovation. As part of our team, you will directly assist our clients with product feature inquiries and coordinate various services offered by our Support team, including email and phone support, data migrations, and training. You’ll gain valuable insights into customer needs and collaborate with internal teams to resolve issues effectively. Ideally, candidates should be available to work in the Pacific Time Zone (PST) or Mountain Standard West (MST).
Attributes of a Successful Candidate:
1-3 years of experience in technical support, preferably in a SaaS environment Comfortable working in the Pacific Time Zone (PST) is highly desirable Familiarity with helpdesk ticketing systems, experience with ZenDesk is a plus Bachelor’s degree or equivalent experience Strong analytical and troubleshooting skills Excellent communication skills, both verbal and written Ability to collaborate effectively with cross-functional teams High level of energy, drive, and professionalism Strong organizational and planning abilities Proficiency in Excel fundamentals is advantageous Knowledge of accounting and audit principles is a plus Open-minded and eager to learn Perks*
Join one of North America’s fastest-growing SaaS companies! Enjoy Live Your Best Life (LYBL) benefits, including a monthly allowance for personal enhancement Flexible remote and hybrid work options, with office lunches provided Comprehensive employee health coverage 401K with match (US) or pension with match (UK) Competitive compensation and bonus program Flexible vacation time and additional leave for your birthday and volunteering Access to LinkedIn Learning Employee resource groups Stock options Opportunities for team and company-wide gatherings *Perks may vary based on eligibility.
To apply for this job please visit boards.greenhouse.io.