Website BCT Partners
BCT Partners
Live Chat Support – United States – Remote
BCT Partners is a national consulting firm dedicated to enhancing organizational capacity, driving efficiencies, and improving decision-making and outcomes. Our mission is to collaborate with clients to strengthen communities and enhance quality of life. We envision transforming neighborhoods into vibrant communities by empowering stakeholders to maximize their potential and creating lasting change.
BCT offers a comprehensive range of services, including program management, research and evaluation, technical assistance, and information technology. Our expertise spans housing and community development, economic development, workforce development, children and families, education, and health—key areas essential for effective community revitalization. Our team of professionals, subject matter experts, and academics partners with government agencies, nonprofits, educational institutions, foundations, and community stakeholders to uplift standards of living nationwide. At BCT, we’re committed to community solutions that truly matter.
Job Title
Live Chat Support Specialist
Location
Remote (United States)
Years of Experience
0-5
Job Description
As a Live Chat Support Specialist at BCT Partners, you will serve as the initial point of contact for clients and customers seeking assistance via our live chat platform. This role is vital in delivering timely, accurate, and helpful responses, ensuring a positive user experience. Candidates should possess excellent communication skills, a customer-focused mindset, and the ability to manage multiple conversations at once.
Key Responsibilities
- Respond promptly to customer inquiries through live chat.
- Provide accurate information and efficiently resolve customer issues.
- Escalate complex inquiries to the appropriate department as needed.
- Maintain professionalism and empathy in all interactions.
- Document and track customer interactions and issues in our system.
- Collaborate with team members to enhance service quality and efficiency.
- Stay informed about company products, services, and policies.
Required Skills
- Exceptional written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and manage time effectively.
- Customer-centric attitude focused on providing outstanding service.
- Proficiency in using live chat software and communication tools.
- Basic knowledge of Microsoft Office Suite.
Qualifications
- High school diploma or equivalent; a college degree is a plus.
- 0-5 years of experience in customer service or a related field.
- Proven experience in delivering excellent customer support.
- Familiarity with live chat software is preferred.
Why Join BCT Partners?
At BCT Partners, we prioritize our employees and are committed to fostering a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Join our team and be part of a movement that makes a real difference in communities across the nation.
Employer-Provided Pay Range
Compensation may vary based on skills, experience, and location.
- Base Salary: $47,658/yr – $56,533/yr
To apply for this job please visit app.dover.com.